Privacy Policy

1. Introduction

AR Controls Ltd(“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information that you provide directly to us, including:

• Name and contact details (email address, phone number, postal address)
• Company name and job title
• Enquiry and quote request details
• Information provided through our contact forms
• Order and payment information when using our shop

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and browsing behaviour via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Process orders and deliver products
• Provide, maintain, and improve our services
• Send relevant communications about our services (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following bases: your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

AR Controls Ltd
Unit 4 Sunrise Enterprise Park, Ferryboat Lane
Sunderland SR5 3RX
Email: sales@ar-controls.co.uk
Phone: 0845 338 1902